Shipping Policy – DrTib™
Thank you for choosing DrTib™. We are committed to providing timely, reliable, and efficient delivery services to all our valued customers. The following policy outlines our shipping procedures, estimated delivery times, and key guidelines to ensure a smooth experience.
1. Shipping Methods
We partner with trusted and reputable courier services to ensure that all orders are shipped securely and delivered on time.
2. Estimated Delivery Time
Our standard delivery timeframe is 4 to 6 working days from the date of dispatch. Please note that these are estimates and not guaranteed. Delays due to external factors such as weather, public holidays, or courier issues may occur and are beyond our control.
3. Shipping Charges
We offer free shipping across Pakistan. However, in the event of significant increases in fuel or courier costs (e.g., petrol price hikes), additional delivery charges may apply. In such cases, customers will be informed prior to order confirmation.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email or SMS. This allows you to monitor the status and location of your parcel in real time.
5. Delivery Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order. DrTib™ is not responsible for failed or delayed deliveries caused by incomplete or incorrect address details provided by the customer.
6. Shipping Issues or Damaged Orders
In case your parcel is lost or damaged during transit, please contact our support team immediately. We will coordinate with the shipping provider to resolve the issue promptly and ensure your satisfaction.
Our Commitment
At DrTib™, customer satisfaction is our priority. We strive to ensure that every order reaches you in a timely and secure manner. If you have any questions or concerns about our shipping policy, please feel free to contact us.